Privacy Policy

Privacy Policy

1. Who we are

At Media Helm, we are committed to maintaining the trust and confidence of our visitors to our company and website. We want you to know that Media Helm is not in the business of selling or renting contact lists with other companies and businesses for any marketing and sales purposes. We do not do that sort of thing. To confirm, in this Privacy Policy, we have provided detailed information on when and why we collect your personal information and how we use it.

2. Types of data we collect

Website Cookies
Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our website.
Our website uses very basic cookies to collect information. This includes information about browsing location by people who access our website and pages viewed. We do not collect personal information from cookies for marketing purposes.

Google Analytics
When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists
As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Zoho Campaigns, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Zoho’s Privacy Policy. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing

Opt out can be requested at any time.

Events – Training
If you use Media Helm for training or to use for event organising, please be assured that we do not share your personal details with any other company without your consent.

Third Parties
We use the following systems, these are essential processes for Media Helm to operate in business from day to day:

  • Zoho One CRM (with Campaigns, Projects and Surveys) & Zoho Accounts systems to store all customer and supplier valid details, including address, email and phone numbers and follow up tasks with notes on conversations, strictly business and service related. Double security and password protected. Please view Zoho’s Privacy Policy.
  • Google Mail, Drive & Calendar: Double security and password protected. Required to share certain folders and events with current clients. Some are highly sensitive documents containing banking details etc. These are reviewed and non-essential documents etc are permanently deleted if not further required. Please view retention policy for further details. Please view Google’s Privacy Policy
  • Zoho Accounts/Books: Necessary financial details are held for our clients and suppliers. Double security and password protected. Please view Zoho’s Privacy Policy.

Hard Copy Notes
We use a locked filing cabinet to store any contracts and essential business notes on few clients. This is monitored and tidied several times every year to ensure all data is current. Any notes not required are shredded.

Retention Period
The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period the corresponding date is routinely deleted as long as it’s no longer necessary for the fulfilment of the contract or the initiation of a contract or in the running of day to day business.

3. Access to your personal information

Our clients are entitled to request their personal information that we hold, to view, amend, or delete. Email your request to

4. Changes to this Privacy Policy

This privacy policy will be reviewed every 6 months and any changes made to any data processes within Media Helm will be amended, added or changed, and all parties relevant to the changes will be notified.